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Check out our frequently asked questions

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    What do I do if I am unable to log in?
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    Make sure you are using the correct email associated with your account and the valid login URL. If you have forgotten your password, click on the "Forgot password?" button. If issues persist, please contact us.

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    What password do I need to access my dashboard?
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    Use the password you chose at the time of your account creation to access your employer dashboard. Click "Forgot password?" if you're having difficulty retrieving your password, and we'll send you an email with instructions for resetting.

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    What does my job status mean?
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    Every job posting has a status attached to it. The status offers a high-level overview of where you are at in the recruitment process. To see the exact definition of each job posting status, go to the "Jobs" page on your Talent.com employer dashboard and click on the question mark tooltip next to "Status" on the table.

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    What should I do if I do not receive a verification code?
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    To verify your account, we will send a 4-digit code to the email you entered when creating the account. If you do not get a code within 30 minutes, please check your email filters, as well as your spam folders. If you're confident you did not receive a code, please contact us.

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    Where can I access my Enterprise Solutions dashboard?
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    You can access your Enterprise Solutions dashboard by logging in to your account with the email used at the time of account creation. You will see your jobs as well as analytics and account settings options on the left.

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    How do I create an employer account on Talent.com?
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    Depending on your business size and needs, you can create either a Post a Job or Enterprise Solutions account to sponsor your job(s). Visit Talent.com and click on the "For Employers" button, then on "Post a job". Let us know how many employees your company has, and your sign-up process will continue from there with the product best suited to your needs.
     
    Talent.com's Post a Job product caters to small and medium-sized businesses, allowing you to post jobs independently, track your cost-per-click spending, set and modify your budget, and manage candidate profiles within your dashboard. Enterprise Solutions is tailored to companies looking to fill numerous positions and allows businesses to run successful hiring campaigns using their own recruitment software of choice.
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    How do I integrate my recruitment software with Talent.com?
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    Talent.com offers ATS and Publishers integrations, depending on your needs. Visit our Employers page, locate the Integrations tab and select the best integration for you. Next, click "Get Started" and fill out the contact card with your contact information. Our integration experts will be in contact with next steps.

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    What solutions or products does Talent.com offer for larger businesses?
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    Talent.com’s Enterprise Solutions product allows businesses to run successful hiring campaigns using their own recruitment software of choice.
     
    By integrating your software with our platform, your dedicated account manager and analyst team proactively optimize campaigns according to your budget and targets, maximizing your recruitment ROI.
     
    Enjoy access to expert industry insights and real-time performance data as your jobs reach diverse candidates through a unique channel mix built just for you.
     
    Visit Talent.com and locate the "For Employers" button to create your account and learn more!
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    How do I maximize my account budget?
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    So, you'd like to maximize your job spending budget. Here are some tips on how to do it:
     
    1. Suppose you have a new account with a 50 local currency credit. We advise using it on a single job posting. Using the credit across multiple jobs can affect their visibility and impact how many candidates they can potentially reach.
    2. The job title of your posting should reflect what candidates are searching for, with recognizable keywords that match industry standards.
    3. We encourage including a salary or range within the job description. Candidates appreciate having this information up front instead of learning about it later, and it prompts more activity with your job posting overall.
    4. Job descriptions that are clear about on-the-job expectations, company culture, benefits, and a mission statement also perform better than those that exclude this information.
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    How do I install a tracking pixel?
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    We suggest visiting https://talent.com/docs/talent-pixel for more information on how to install a tracking pixel.

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    How do job seekers apply to my job?
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    A job seeker interested in applying to your job will click the "Apply" button, follow instructions for uploading their resume and cover letter (optional), and answer screening questions if included in your application requirements.
     
    The materials they send will appear in your employer dashboard's "Candidates" tab, where you can update their candidacy status.
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    Why is my job not appearing first in searches?
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    The content on the site is a rotating mixture of inventory. It combines jobs from our sponsored campaigns with organic and aggregated content. Although bid levels are heavily weighted in our search algorithm, we also consider other terms such as location, keywords, etc., in an effort to serve up a wide variety of jobs to candidates searching on the site.

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    What are some best practices for using Talent.com?
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    Here are some tips on how to improve your job postings' performance on Talent.com:
     
    1. Suppose you have a new account with a 50 local currency credit. We advise using it on a single job posting. Using the credit across multiple jobs can affect their visibility and impact how many candidates they can potentially reach.
    2. The job title of your posting should reflect what candidates are searching for, with recognizable keywords that match industry standards.
    3. We encourage including a salary or range within the job description. Candidates appreciate having this information up front instead of learning about it later, and it prompts more activity with your job posting overall.
    4. Job descriptions that include a mission statement and are clear about on-the-job expectations, company culture, and benefits also perform better than those that exclude this information.
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    What should I include in my job posting?
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    At the very least, your job posting should include your company's mission, the primary duties required, and prerequisites like education and certification needed for the job in question. However, job descriptions with more specific and detailed descriptions and a section highlighting the company's benefits package tend to attract more applicants.

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    How do I find people to apply to my job(s)?
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    In most cases, job seekers find your job(s) by searching through our site or within our partner network, not the reverse. At Talent.com, our expert campaign analysts are always looking for new strategic ways to use location and CPC bids to improve traffic to your job(s).
     
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    How do I get better visibility and more candidates with Talent.com?
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    What we do to improve visibility depends on the priority of the position(s) you are trying to fill. Our expert campaign analysts are always looking for new strategic ways to use location and CPC bids to improve traffic to your job(s).
     
    Unlike most job search platforms, we don't limit your job posting's visibility by placing a daily budget cap, limiting the number of candidates who see it daily. Our goal is to give your job its full performance potential, and our max budget per job system works to do just that.
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    How do I pay my Enterprise Solutions bill?
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    To pay your Enterprise bill, access your invoices within your employer dashboard. Locate the "Billing" tab on the left, and select "Outstanding invoices" from the drop-down menu. Select the invoices you wish to pay and click "Make a payment".
     
    You can update your payment details within your employer dashboard by locating the "Billing" tab and selecting "Payment methods" from the drop-down menu.
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    How do I access my invoices?
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    You can access your invoices within your employer dashboard. Locate the "Billing" tab and select "Invoice history" from the drop-down menu. Sort by date, and download copies of your invoices or payment receipts if necessary. To pay a pending invoice, go to the "Outstanding invoices" tab, select the invoice(s) you would like to pay and click "Make a payment".

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    Why are jobs from my company appearing on Talent.com?
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    Talent.com is an intermediary between candidates and employers. We host jobs on our site to offer users a centralized list of opportunities.
     
    Like search engines that list content available on the web, we list online job postings. In doing so, we help job seekers find all the jobs they want to see in one place. It also gives extra visibility to employers so more qualified candidates can see their job postings and apply.
     
    The information we share is public, and we always credit the source. We also redirect the candidate to the source of the job posting.
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    What is Talent.com for Employers?
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    Talent.com for Employers is a hub where anyone representing a company looking for hiring solutions can explore options for their recruitment needs. Use this space to discover our job posting and sponsoring offers, browse integration options, and find recruitment resources. When you are ready, sign up for an employers account or contact our experts for more information about our products.

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    How do I report an expired job?
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    Errors will naturally make their way onto our website, but you can rest assured knowing we're prompt to act on and address issues as they arise.
     
    If you're having an issue with expired jobs, you can inform one of our agents by completing this form with the URL and other job identifying information.
     
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    How do I change my company logo?
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    Unfortunately, it is not possible to add a logo to a job posting or to your account with Post a Job at this time. This feature is currently only available for organic jobs and on our Enterprise Solutions product, but we hope to add it to our Post a Job product in the future.
     
    If you have an organic job or an Enterprise Solutions account and need help with logo changes, please contact us.
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    How does Talent.com work?
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    Talent.com is one of the world’s fastest-growing next-generation job search platforms helping businesses find candidates no matter their budget, number of job openings, or technological capabilities. As one of the largest sources of employment in the world, the platform aims to centralize all jobs on the web and improve the job search experience with personalized search results and an easy application process. Based in Montreal, Canada, with offices around the world, our dedicated team adapts to the job-posting requirements of our clients and helps them grow. Available in 77 countries and working with an extensive network of publishing partners, we adapt our solutions to the needs of small businesses all the way to Enterprise clients, so you can find talent, your way. 

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    Why should I post my jobs on Talent.com? How does Talent help my recruitment team to be more efficient?
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    Talent.com offers a solution to supplement your recruitment strategy with candidates from our uniquely diverse talent pool. Posting your jobs with us is a way to access candidates in a new way, making your recruitment strategy more robust and efficient overall.
     
    Working with the world's fastest-growing job site, Talent.com, means staying competitive and finding talent in a way that suits your specific needs. No matter your budget or volume of jobs, Talent.com's dedicated, tech-savvy team adapts to your job posting requirements and prioritizes the growth of your business.
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